Return, Refund and Cancellation Policy

A transaction, once confirmed, is final and no cancellation is permissible. However, Xtreme11 (Flagship Product of Thelawale Technologies Private Limited) may, at its sole and absolute discretion, permit a Member to cancel a transaction and refund the amount paid: If the Member sends a written request to Xtreme11 from the registered email Id to cancel such payment; or If the payment is made for participation in the paid version(s) of the Contest(s), the cancellation request must be received at least 2 days prior to the commencement of the round in respect of which the payment is made; Xtreme11 shall not be liable to refund any amount thereafter. Xtreme11 may, at its sole and absolute discretion, refund the amount to the Member after deducting applicable cancellation charges and taxes. However, if in a transaction performed by you on the Xtreme11 Platform, money has been charged to your card or bank account and respective amount is not added in your Xtreme11 account within 24 hours of the completion of the transaction, then you shall inform us by sending an e-mail to support@Xtreme11.com from your registered e-mail address. Please include in the e-mail the following details – the mobile number, transaction value, transaction date and transaction id. Xtreme11 will investigate the incident and, if it is found that money was indeed charged to your card or bank account without delivery of the balance in your Xtreme11 account, then you will be refunded the money within 7 working days from the date of receipt of your e mail. All refunds will be credited to your Xtreme11 account. Xtreme11 shall not be liable to refund any amount which is not debited from users bank account or other deposit methods and it is wrongly reflect in user Xtreme11 wallet, In that case If user did not inform to Xtreme11 by email that he got extra money in his/her account then we are not liable to pay that amount. Cash Bonus balance cannot be withdrawn under any circumstances.

Fantasy Sports is a Game of Skill

Fantasy sport is an online game that involves selection of and competition among virtual teams for points. These points can be redeemed in prizes, including money. However, when cash for stakes is involved, a fantasy game or sport is required to comply with additional legal compliances. Fantasy Sport is classed as a game of skill, rather than chance. The Supreme Court of India has explained skill in terms of “superior knowledge, training, attention, experience and adroitness…

Indian Law for Fantasy Sports:

Xtreme11 is completely legal as it offers services, Game features, program(s) and Contest(s) related to fantasy cricket. The services, contest(s) and program(s) related to fantasy sports offered by Xtreme11 enables its users to create their own team of playing XI prior the match begins and then the teams are awarded points on the basis of the real life performance of the players chosen by the users in their playing XI. The individual whose team scores the highest aggregate of points is announced as the winners. The formation of team by the users of Xtreme11 is entirely dependent on the skill and knowledge of the users which makes the fantasy sports offered at Xtreme11 a game of skills and 100% legal. The game of skills such as the fantasy sports are considered to be legal all over India expect certain states such as Assam, Odisha and Telangana. The Public Gambling Act, 1867 (“PGA, 1867”) is recognized as the primary legality driving the prevalence of gambling in India. The PGA defines the act of “public gambling” and keeping of a common gaming house as a criminal and punishable act in India. However, the fantasy sports games are considered to be an exception under the PGA wherein the provisions and punishments of PGA shall not be applicable to games played by the user using their skills and knowledge as primary tools.

There are various states in India wherein the laws related to the game of skills are unclear. In this regard, for the websites offering fantasy sports it remains unclear whether to offer the services for free or not. The Indian states with no clearance regarding the offering of pay-to-play contests include Assam, Odisha and Telangana. In this context, Xtreme11 does not permits the users identified as the residents of Odisha, Telangana and Assam to participate in the pay-to-play contest(s) organized by Xtreme11.